Terms and conditions of use
All commercial relations between teoremamediterraneo and the Customers are governed exclusively by the following general conditions of sale, excluding any other agreement, if not agreed in writing, including the insertion of an online order, implies full acceptance of the following conditions .
Any person acting on behalf of the Client will represent and commit him towards teoremamediterraneo, since the Client is directly responsible for the confidentiality and use of his personal password.
2 - Liability:
teoremamediterraneo declines all responsibility for damages or losses, direct or indirect, deriving from the goods - of which it is a mere distributor - or from the use of the same and from the provision of services - of which it is a mere intermediary - as proposed in the catalog published on our site, also for delayed or non-delivery of the product, nor for the correspondence of the goods to the specifications published on the website. The user acknowledges and agrees that the Service is provided with a maximum of 24 hours of annual downtime, above which damages may be recognized for a possible non-transaction if it is proven with evidence that the stop that caused the damage is been more than 24 hours.
3 - Technical Information:
The technical information included in the website is obtained from the information published by the manufacturers of the goods included in our catalog. teoremamediterraneo reserves the right to modify / adapt the technical and dimensional information of the products in the catalog, based on what will be communicated by the producers, even without any prior notice; save the orders already forwarded and accepted.
4 - Orders:
E-commerce orders can only be placed via the Internet (online).
The customer who sends the order via the Internet will receive, at the end of the procedure, a communication confirming that the order proposal has been entered in our information system. The confirmation of the acceptance of the order or the refusal of the same (for accounting, administrative reasons or for lack of product) comes at a later time by e-mail (E-mail).
At the conclusion of the contract, the order will be stored on our server.
When completing the First Order there are mandatory fields to be filled in; upon returning to our Site (as a Registered User) it will be sufficient to enter the UserID and Password to view your data and modify them if necessary. The responsibility for the management of UserID and Password are exclusively and strictly of the Customer who undertakes to immediately notify our Company of any unauthorized use as well as any other violation of the security rules of which he becomes aware. Failing this, the responsibility is always and only of the Customer. In addition, the user undertakes at the end of each session to log out of his account with the appropriate command entered on our Site. Our site is subjected to detailed access control and through the log of the same we will be able to demonstrate any behavioral discrepancies of the Customer and contest them.
5 - Prices:
All prices entered on the site are to be understood as suggested list prices for the end user - VAT included (B2C) while the prices for VAT number holders are VAT excluded (B2B). List prices and discounts can be changed at any time, without prior notice, except for orders that have already been accepted.
6 - Product Availability:
teoremamediterraneo does not guarantee the certainty of assignment of the ordered goods, until the order itself is accepted and the acceptance communicated to the customer.
7 - Shipping and Delivery:
Unless otherwise agreed, shipments will be made by carriers defined by teoremamediterraneo. In this case, and only when the shipping cost is charged, the goods travel at the risk of theoremamediterraneo. In case of theft / loss confirmed by the carrier, teoremamediterraneo undertakes to send a new product and, if the same should be unavailable and / or out of stock, it will propose a different product, but with equivalent characteristics, with the right for the customer to not to accept this new product and request the issuance of a credit note relating to the product itself.
The list prices do not include the costs of transport, handling or installation of the goods.
In the hypothesis that the transporter is charged, for any reason whatsoever, by the customer, teoremamediterraneo will not be responsible for the loss and / or damage of the product from the moment of delivery of the goods to the carrier at its warehouses.
Delivery to the Customer, unless otherwise agreed in writing between the parties, will take place on the street level and during office hours: from 8.30 to 12.30; from 2.00 pm to 6.00 pm, every day, except holidays, from Monday to Friday. Transport costs will be calculated at the time of completing the order.
Deliveries that make exceptional and ancillary services indispensable (eg deliveries to floors, both upper and lower, hydraulic tailgate for grounding bulky packages, etc.) must be strictly agreed at the time of the order. Therefore, no objection will be accepted subsequently.
8 - Risk and Property:
The goods are shipped carriage paid, insured with charge on the invoice.
In the event that the goods were shipped carriage forward, upon the customer's indication, the risk is to be considered borne by the customer from the delivery of the goods to the carrier at our warehouses.
Upon receipt of the goods, even in the presence of intact packaging, the customer is required to immediately ascertain the conformity of the goods with respect to the purchase order made. In particular, he must verify the integrity of the goods and the quantitative and qualitative correspondence with what is indicated in the order and in the accompanying document (DDT).
In case of discrepancies or apparent defects, these must be reported under penalty of forfeiture, on the same accompanying document and confirmed, within seven days of delivery of the goods, by fax (+39 051 6650271) or registered letter with return receipt, to teoremamediterraneo, Nocera Inferiore ( SA), Via… ..,…,.
Any report made after this deadline or in different ways will not be taken into consideration.
The customer will be liable for any damage resulting from false reports and declarations.
9 - Payments:
Terms of payment
Pay Pal, Credit Card (via PayPal Service), Advance Bank Transfer
The products ordered by the Customer will be kept busy until the proof of the bank transfer has been received, to be sent to teoremamediterraneo (via fax or e-mail) no later than 3 working days from the date of acceptance of the order. The order will be sent only when the amount due is actually credited to the teoremamediterraneo current account, which must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be considered automatically canceled.
The purpose of the bank transfer must include:
the order reference number;
name and surname of the order holder.
For each order placed, teoremamediterraneo will issue an invoice for the material shipped, sending it by e-mail to the holder of the order or allowing it to be downloaded from the site, pursuant to Article 14 of the Presidential Decree. 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is authentic. No change in the invoice will be possible after its issue.
Payments can be made in the forms provided for in the program. If payments are made by credit card, the transaction will be automatically moved, for security reasons, to the website of the credit institution
The bank details for the transfers will be communicated by e-mail and the shipment of the goods will be made only when we are in possession of the payment.
10 - Right of Withdrawal:
The right of withdrawal is regulated by law if the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form ) has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must send our company a communication within 10 working days from the date of delivery of the goods. This communication must be sent by registered letter with return receipt addressed to: teoremamediterraneo, Nocera Inferiore (SA), Via… ..,….
Note: Customers who purchase with a VAT number cannot exercise the right of withdrawal.
The right of withdrawal is however subject to the following conditions:
the right of withdrawal does not apply to audiovisual products or sealed computer software (including computer products attached to hardware material) once opened
The purchased good must be intact and returned in the original packaging, complete in all its parts
(including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit
damage to the original packaging, we recommend, when possible, to put it in a second box, on which to note the label provided by our company, in all cases the affixing of labels or adhesive tapes directly to the original product packaging should be avoided;
The shipment, until the certificate of receipt in our warehouse is received, is under the complete responsibility of the customer;
Our company is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
When the right of withdrawal expires
The right of withdrawal is totally lost, due to lack of the essential condition of integrity of the property (packaging and / or its contents), in cases where teoremamediterraneo ascertains:
Even partial use of the goods and any consumables
The lack of the external packaging and / or the original internal packaging;
The absence of integral elements of the product (accessories, cables, manuals, parts, ...);
Damage to the product for reasons other than its transport
In the cases indicated above, our company will return the purchased good to the sender, charging the shipping costs to the sender.
Customers who purchase with a VAT number cannot exercise the right of withdrawal
11 - Goods Returns
The return of goods to theoremamediterraneo, in the cases provided for by art. 9 and 12, must be accompanied by the compilation by the CUSTOMER of a specific request to teoremamediterraneo who will inform the customer about the return procedures.
Return requests must be received in writing within 7 days of receipt of the goods.
For inescapable timeliness requirements connected to the relationships with the manufacturers and insurance companies, the reports of hidden defects must be received, and not only sent, to the headquarters of theoremamediterraneo, in writing, UNDIFFERABLY within 7 days of discovery.
The goods must be returned to teoremamediterraneo, in the manner indicated by us within 7 (seven) days to the address of our office.
The material that arrives in other locations will be rejected to the sender.
The products must arrive in the original packaging and in any case must be salable: if this is not the case, we reserve the right to return the material to the customer with a charge for the shipping costs, suspending the dispatch of the replacement or the partial credit and, in any case we will provide to charge the expenses incurred by us for the restoration of the material.
The cost of transport will be at our expense. load with ns. courier in the event that the error is attributable to teoremamediterraneo, in all other cases it will be charged to the Customer.
In the event of a change in the price list, the credited amount will be the best one for teoremamediterraneo.
The material returned carriage forward will be rejected.
12 - Complaints:
Any errors in shipments or lack of material must be reported, in writing, according to the methods and terms indicated in point 11.
13 - Guarantees:
The purchase of material from teoremamediterraneo implies full acceptance of the warranty conditions provided by the manufacturer, which may be independent from the will of teoremamediterraneo.
The customer, therefore, is aware that the purchased goods will be guaranteed by the manufacturer and under the conditions provided for by the same, and therefore accepts, with all reservations removed, all the methods of providing the manufacturer's warranty.
14 - Processing of Personal Data:
Pursuant to Law no. 196/03, the customer acknowledges that the "personal data" communicated and / or exchanged, even in the pre-contractual information phase, will be processed pursuant to, for the effects and for the purposes referred to in art. 12, paragraph 1, letters b), c), d) and f) of Law no. 196/03 and subsequent amendments and additions.
It is also understood that the customer expressly consents to the transfer of "personal data" pursuant to and for the purposes of art. 28 paragraph 4 letter a) of Law no. 196/03 and, in any case, to their communication and dissemination pursuant to and for the purposes of art. 20 paragraph 1 letter a) of the aforementioned law.
15 - Disputes:
For any dispute that may arise, the Court of Nocera Inferiore (SA) will be competent.
16 - Conditions:
The conditions contained in this document may be modified without prior notice and will be valid from the date of publication on our website, without prejudice to orders already accepted.
N.B. : Specific approval of onerous clauses pursuant to art. 1341 and 1342 of the Civil Code
Orders sent by letter or by fax must be accompanied by (and those made via the Internet must be contextual to the sending by fax of the) written reproduction of these general conditions of contract, with specific approval and acceptance, by signing, of the clauses contained in the nos. 2, 3, 6, 7, 8, 11, 14, 15 of the conditions themselves, as per the following text:
I explicitly and specifically approve the onerous clauses contained in the general contract conditions above and, exactly, those referred to in the numbers:
2 - Liability
3 - Technical information
8 - Risk and Property (obligation to immediately ascertain apparent defects and discrepancies. Reporting conditions and deadline).
9 - Payments. Right of withdrawal by the retailer
10 - Right of Withdrawal
11 - Return of goods. Term and method of return. Deadline for reporting hidden defects.
12 - Complaints. Method and deadline
13 - Manufacturer's warranty. Seller Disclaimer.
14 - Treatment of personal data.
15 - Disputes. Derogation from the territorial jurisdiction of the Judicial Authority.
I agree to continue
By signing for approval the onerous clauses mentioned above on the occasion of the first order following the publication on the Internet of the above general conditions of sale, I intend to approve them - if they remain unchanged - also for subsequent orders, except for my different and specific communication to teoremamediterraneo.